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Hospitality Booking Behavior Report

Hospitality • Feb 2026

Research Summary

Dynamic package design and transparent pricing are increasing direct booking value.

Analysis

Guests respond strongly to curated options and low-friction booking controls.

Outlook

Experience bundling and loyalty personalization will drive future revenue growth.

Key Findings

  • Package attach rates improved by 18%
  • Drop-off declined after reducing booking step complexity
  • Average direct booking value increased across segments