Research Summary

Reminder design and pre-visit guidance are reducing no-shows and improving virtual care outcomes.

Analysis

Telehealth performance improves when patient preparation is treated as a core product flow.

Outlook

Integrated care pathways across in-person and virtual visits will shape next-year priorities.

Key Findings

• No-show rates declined with structured pre-visit communication
• Patient readiness increased after workflow simplification
• Provider schedule utilization improved in virtual clinics